❓FAQ and Troubleshooting
This section covers frequently asked questions and troubleshooting guides for the Plain Jane theme.
🛠️ Installation & Setup
Q: How do I install the Plain Jane theme?
A: Follow our step-by-step guide in the Installing the Plain Jane Theme section. You can install it through the Shopify Theme Store or by uploading the theme files directly.
Q: Can I preview the theme before making it live?
A: Yes! After installing the theme, you can preview it by going to Online Store → Themes and clicking Preview on the Plain Jane theme. This lets you see how it looks without affecting your live store.
Q: How do I switch between different menu layouts?
A: The Plain Jane theme offers three menu layouts:
Center Menu: Best for minimal branding
Side-Aligned Menu: Perfect for showcasing your logo
Compact Menu: Ideal for stores with many navigation items
Switch between them in Theme Settings → Homepage + Menu section.
🎨 Design & Customization
Q: How do I change the main theme color?
A: Go to Theme Settings → Main Theme Color and select your desired color. This will update accent colors, buttons, and interactive elements throughout your store.
Q: Can I customize fonts?
A: Yes! Navigate to Theme Settings → Typography Settings to choose from various font combinations or upload custom fonts. You can set different fonts for headings and body text.
Q: How do I add my logo?
A: Upload your logo in Theme Settings → Logo Settings. You can adjust the logo size and positioning to match your brand.
Q: How do I set up a password page for my store launch?
A: Follow our comprehensive guide in Password Page Setup. You can collect emails, add countdown timers, and create anticipation for your launch.
📱 Mobile & Responsive Design
Q: Is the Plain Jane theme mobile-responsive?
A: Absolutely! Plain Jane is fully responsive and optimized for all devices. The theme automatically adapts to different screen sizes and provides an excellent mobile shopping experience.
Q: Why do some features look different on mobile?
A: This is intentional design. Certain elements are optimized specifically for mobile viewing to ensure better usability and faster loading times on mobile devices.
🛒 Product & Collection Setup
Q: How do I set up product variants (colors, sizes)?
A: You can set up variants in your Shopify admin under Products. For enhanced variant display, check our guides on Setting Up Color Swatches and size charts.
Q: How do I organize my collections?
A: Use our Collection Page Setup guide to learn about the different collection layouts available and how to customize them.
Q: Can I add size charts to my products?
A: Yes! Follow our How to Add Size Charts guide to add detailed size information to your products.
🔧 Advanced Features
Q: How do I set up pre-orders?
A: Use our Setting Up Pre-Orders guide to enable pre-order functionality for upcoming products.
Q: Can I add a blog to my store?
A: Yes! Use the Blog Feed Section to display your blog posts. You can customize the layout and choose how many posts to show.
Q: How do I set up customer accounts?
A: Enable customer accounts in your Shopify settings, then customize the account pages using our Customer Accounts guides.
🚀 Performance & SEO
Q: How do I optimize my store for search engines?
A: Use our SEO guides in the Languages & SEO section to set up meta descriptions, update your favicon, and optimize your content.
Q: Is the theme optimized for speed?
A: Yes! Plain Jane is built with performance in mind, featuring optimized code, efficient image loading, and minimal resource usage.
Q: How do I add Google Analytics?
A: Add your Google Analytics tracking code in Theme Settings → SEO Settings under the "Google Analytics" field.
🎵 Special Features
Q: How does the music player work?
A: The music player allows you to add ambient music to your store. Configure it in Theme Settings → Music Player Settings. You can upload audio files and control playback settings.
Q: What are the animation options?
A: Plain Jane includes subtle animations that enhance the user experience. You can enable/disable animations in Theme Settings → Animations.
Q: How do I set up the preloader?
A: The preloader creates a smooth loading experience. Configure it in the Preloader Section to match your brand aesthetic.
⚠️ Common Issues & Solutions
Issue: Theme not displaying correctly after installation
Solution:
Clear your browser cache
Check if you're viewing the correct theme preview
Ensure all theme files uploaded successfully
Contact support if issues persist
Issue: Images not loading properly
Solution:
Check image file sizes (recommend under 2MB)
Ensure images are in supported formats (JPG, PNG, WebP)
Re-upload images through Shopify admin
Check your CDN settings
Issue: Menu items not appearing
Solution:
Verify menu is set up correctly in Navigation
Check if menu is assigned to the correct menu location
Ensure menu items are published and visible
Issue: Mobile layout issues
Solution:
Clear mobile browser cache
Test on different mobile devices
Check if any custom CSS is interfering
Verify responsive settings in theme customizer
Issue: Checkout process problems
Solution:
Test checkout process in incognito/private browsing
Check Shopify payment settings
Verify shipping settings are configured
Ensure checkout is enabled in your Shopify plan
📞 Getting Help
When to Contact Support
Theme installation issues that persist after following guides
Custom feature requests
Technical bugs not covered in this FAQ
Integration questions with third-party apps
Before Contacting Support
Check this FAQ section
Review the relevant documentation section
Clear your browser cache and test again
Note your Shopify plan and any installed apps
Take screenshots if there are visual issues
How to Contact Support
Email: Include your store URL, theme version, and detailed description of the issue
Screenshots: Always helpful for visual issues
Steps to Reproduce: Explain exactly what you did when the issue occurred
🔗 Useful Resources
📋 Theme Limitations
What Plain Jane Cannot Do
Completely custom checkout pages (Shopify limitation)
Modify Shopify's core functionality
Create new product types beyond Shopify's structure
Process payments (handled by Shopify)
Recommended Third-Party Apps
For functionality beyond the theme's scope, consider these app categories:
Reviews: Product review apps
Email Marketing: Newsletter and email automation
Inventory: Advanced inventory management
Analytics: Enhanced store analytics
Marketing: SEO and social media tools
Remember: Most issues can be resolved by carefully following our documentation. If you're still having trouble, don't hesitate to reach out for support!
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